We offer a 15-day return policy for most items. Read below for complete details.

Return Window

You have 15 days from the date of delivery to return your purchase for a refund or exchange.

Conditions for Returns

To be eligible for a return, your item must be:

• In the original packaging
• Unused and in the same condition as received
• Included with all original tags and accessories
• Accompanied by the original receipt or proof of purchase

Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Downloadable software products
• Personal care items (for hygiene reasons)
• Items marked as "final sale" or "non-returnable"

Return Process

1. Contact our customer service team to initiate a return
2. You will receive a Return Authorization Number
3. Package your item securely with the original packaging
4. Include the return form and original invoice
5. Ship the package to our return address

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

Refunds

Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 5-7 business days to your original payment method.

Refund Methods:

• Credit/Debit Card: 5-7 business days
• Mobile Money (Momo): 24-48 hours

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will arrange for a replacement or refund at no additional cost to you.

Gift Returns

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us for instructions.

Need Help?

If you have any questions about our return policy, please contact us:

• Email: info@networkmastergh.com
• Phone: +233(0)207 534 238 +233(0)245895141
• Hours: Monday - Friday, 7: 30 AM - 6:30 PM GMT, Saturday, 8:30 AM - 4:30 PM, Sunday, Closed